Festive Season Update

MEDU Festive Season Update

Thank you for an incredible year of love, support, and beautiful moments with MEDU. Here is everything you need to know about our holiday hours, order timelines, deliveries, and exchanges during this holiday period.

Delivery and Online Orders

Orders placed after 10 December will still be processed, but delivery will take place after Christmas or when we re-open in January.

Custom Orders

Custom orders will resume when the workshop reopens in January.

Store Hours – December and January

We still have a wide range of ready-made pieces available in store, including the last few items from our Clearance Sale. Our store will close for holidays as follows:

  • 23–26 December: CLOSED for Christmas 
  • 31 December – 2 January: CLOSED for New Year

Normal trading resumes on 3 January 2026.

Exchanges During Closure

You are welcome to request an exchange, but please note:

  • Exchanges can only be completed once we reopen in January, unless the item and size you need is available in store.

Once-Off Festive Refund Exception

Our standard refund policy is that all refunds are processed as store credit only.

However, because some orders and exchanges cannot be completed before we close, we are offering a temporary festive refund exception:

Refunds Back to Original Payment Method (Festive Period Only)

For the festive period only, we will refund your order back to your original payment method in the following cases:

  • We are unable to fulfil your online order before closure; or
  • We are unable to complete your exchange before your required date.

Once the festive period ends and normal operations resume, our standard policy of store-credit-only refunds will apply again.

Thank You for Your Support

We are truly grateful for your ongoing support of MEDU, whether you visit us in store or shop online. We look forward to welcoming you back in the new year with beautiful new pieces and exciting collections.

Please note our phones and WhatsApp line will be strictly unavailable during the closure days and after hours. For any exchanges, refunds and any other assistance - please email us at info@shopmedu.com

Wishing you a safe and restful festive season!