FAQs

FAQs

Welcome to our Frequently Asked Questions (FAQs) page! Below, you’ll find answers to the most common questions about our store. For the full FAQs, please visit our full FAQs page.

  1. Do I need to make an appointment to visit your store?
    No, visit during operating hours:
    • Monday to Friday: 08:00 – 17:00
    • Saturday: 08:30 – 15:00
    • Sunday: 09:00 – 13:00
  2. Can I place an order on WhatsApp?
    Yes, but only for single items. For bulk orders, use our website or visit us in-store.
  3. How do I place an order?
    Order online or at our physical store in Maboneng. Browse, select items, and complete checkout.
  4. Do you accept layby?
    Yes, for in-store purchases with a 50% non-refundable deposit. Online layby is unavailable.
  5. I am struggling with making payment online.
    Contact us at info@shopmedu.com or call 064 789 2940.
  6. Do you hire out garments?
    No, garments are for sale only.
  1. How do I place a custom-made order?
    Visit our website or store with a 50% non-refundable deposit.
  2. What kind of customisation can I do?
    • Choose different colors or prints.
    • Add decorations or personal touches (e.g., initials).
  3. I have a picture. Can you replicate it?
    No, but we can create a unique design inspired by the image.
  1. Can I arrange an Uber to pick up my parcel?
    Yes, after confirmation. Call us at 064 789 2940.
  2. How long does delivery take?
    5–7 working days; 7–14 during peak seasons or for remote areas.
  3. How do I track my order?
    Tracking details will be emailed after your order is shipped.
  1. What is your return and exchange policy?
    We accept returns within 14 days if items are unused, unworn, and undamaged.
  2. How do I return an item?
    Visit our Returns Centre.
  3. Are shipping costs refundable?
    No, unless the item was defective or there was an error.