Medu FAQs


How long does it take for me to receive my order?

Orders for stock items are processed and delivered within 3-5 business days (excluding weekends and holidays) to Johannesburg and major cities; and within 5-7 days nationally. Deliveries to remote areas may take longer to be delivered.
Please note that deliveries take longer during peak season in November and December, it takes 7-14 days for order processing and delivery.

How do I track the status of my order?

You can track your order online on the Fastway website Please use the link or tracking number you received from the shipping confirmation email sent by Fastway.

Do you charge sales tax?

Yes, our prices include 15% VAT

Do you ship internationally?

We can send items via DHL to international destinations, please email us at to place an international order.


What is your returns policy?

You can return or exchange items within 14 Days or delivery
Items are non-refundable, they can only be exchanged and returned for store credit via a gift card. Shipping fees are non-refundable 

View full details

I received the wrong / damaged item 

Please notify us at, we will arrange for an exchange free of charge 

Where should I mail my accepted return?

Delivery information will be shared in the return confirmation email

What do I do if I entered an incorrect shipping address?

Unfortunately you will not be able to change the address online, please notify us asap at or contact us via 0735900432
Please note if the parcel is shipped already you will be charged a return fee to return or re-route the parcel.
MEDU will endeavour to help in retrieving parcels but shall not be held liable for parcels delivered to wrong addresses due to customer error

Can I change or cancel an order after I've submitted it?

Yes you may, please notify us asap at or contact us via 0735900432

Can I pre-order an item that is sold out?

Yes you may, depending on availability of material.